Shipping & Returns

SHIPPING

I usually ship in two days. If your selection is temporarily out of stock, please allow me to handcraft it and send it within a week. You will be notified of the status of your order and when your purchase is on its way.

If Standard Shipping is selected, your jewellery will be mailed in a protective bubble-wrap envelope. Items shipped via Standard Shipping are not trackable. We do not assume responsibility for the unlikely loss of a parcel shipped via Standard Shipping. 

Standard Shipping is available for FREE within CanadaApproximate delivery time is 4-5 business days.

Standard Shipping to the USA is $ 9.00 CAN. Approximate delivery time is 7-10 business days. Items shipped via Standard Shipping are not trackable. We do not assume responsibility for the unlikely loss of a parcel shipped via Standard Shipping.

If you wish Expedited Shipping, your jewellery will be gift-wrapped and shipped in a protective bubble-wrap envelope. A tracking number will be provided and a signature required at delivery. Expedited shipping for Canada is $ 6 CAN. Expedited shipping to the USA is $ 25 CAN.

To purchase outside Canada or the USA, please contact us at info@artsquare.ca or 1-416-529-7075.

If you are purchasing within Canada, taxes applicable to your province will be charged upon checkout. If you are purchasing from outside of Canada, any applicable taxes, duties and broker fees will be charged at customs upon arriving to the destination country.

RETURNS

We will issue a refund if your jewellery is returned within 7 days of purchase. Please contact us within 3 days of receiving your purchase to obtain a return authorization number. Returned items will not be accepted without a return authorization number. The returned item must be in unworn, brand new condition and shipped in its original packaging.

A $5 restocking fee will be deducted from your refund if the item was shipped to you via Free Standard Shipping. If the item was shipped Expedited Shipping, an $18 restocking fee will be deducted. We reserve the right to deduct a further restocking fee consisting of 20% off the purchase price if the returned item is not in unworn, brand new condition enclosed in its full original packaging.

We thank you for packaging the returned goods with care as we are not responsible for damages sustained during return shipping. No refunds will be issued on shipping costs and we will not assume responsibility for any return shipping costs.